Terms and Conditions of Sale

Basic information

These Terms and Conditions of Sale apply to contracts concluded at a distance in the e-shop https://orodian.com between the Seller and the Buyer.

The Seller is: Orodian s.r.o., M. R. Štefánika 1068/6, 97251 Handlová, company registration number 51281112, tax identification number 2120655977, VAT number SK2120655977, tel. +421 46 202 1200, email: info@orodian.com, incorporated by entry in the Commercial Register maintained by the Trenčín District Court, Section Sro, File 35800/R.

All contractual relations are concluded in accordance with legislation applicable in the Slovak Republic.

If the contracting party constitutes a consumer, matters not governed by these Terms and Conditions of Sale shall be governed by:

  • Act No 40/1964, the Civil Code, as amended (the “Civil Code”);
  • Act No 108/2024 on consumer protection and amending certain acts (the “Consumer Protection Act”), which also governs the sale of goods and the provision of services at a distance and contracts concluded outside the Seller’s business premises;
  • Act No 22/2004 on electronic commerce and amending Act No 128/2002 on state control of the internal market in consumer protection matters and amending certain acts, as amended by Act No 284/2002, as amended (the “Electronic Commerce Act”);
  • Act No 391/2015 on alternative dispute resolution for consumer disputes and amending certain acts.
  • If the Seller directs its business activities to another EU Member State of the Consumer’s residence, the mandatory provisions of the law of that Member State shall also apply where they afford the Consumer a higher level of protection.

If the contracting party constitutes a business, matters not governed by these Terms and Conditions of Sale shall be governed by Act No 513/1991, the Commercial Code, as amended (the “Commercial Code”).

The supervisory authority for consumer protection is the Slovak Trade Inspection for the Trenčín Region (Inšpektorát SOI pre Trenčiansky kraj), Hurbanova 59, 911 01 Trenčín.

Unless otherwise agreed, communication between the Seller and the Buyer shall be conducted in English.

Purchase orders and conclusion of contract

The Buyer’s submission of a completed purchase order shall constitute a proposal to conclude a contract under the Civil Code, based on the Seller’s offer in the e-shop. The contract shall be concluded upon confirmation of the purchase order by the Seller.

Prices of goods

All product prices in the e-shop are final and include all taxes. Prices are displayed in EUR. The VAT rate is automatically adjusted to the rate applicable in the selected delivery country. The Buyer selects the delivery country from the drop-down menu available on the website while browsing. The Seller is a VAT payer. The product price does not include delivery costs. These costs are listed at https://orodian.com/delivery-and-payment-methods and in the shopping basket before completion of the purchase order, where the Buyer can also see the total price of the purchase order, including delivery costs.

Payment for goods

The Seller accepts payment for the ordered goods by the methods set out at https://orodian.com/delivery-and-payment-methods. Submission of a purchase order in the e-shop obligates the Buyer to pay the Seller the price for the ordered goods.

If a purchase order with advance payment (for example, by bank transfer, by payment card, or via online payment services) is not paid within seven days of its generation, the Seller shall be entitled to cancel the purchase order.

Delivery of goods

Goods from the e-shop https://orodian.com are delivered to multiple countries. Detailed information on delivery options, delivery charges, conditions for free delivery, and country-specific delivery options can be found at https://orodian.com/delivery-and-payment-methods.

If no delivery period is specified for a product, the Seller shall deliver the goods to the Buyer within 30 days. For in-stock products, the estimated delivery time is 2–10 working days. Actual delivery times may vary depending on the destination country. (For orders paid in advance by bank transfer, the delivery time is calculated from the date on which the payment is credited to the Seller’s account.)

The goods shall be deemed to have been delivered when the Buyer or a third party designated by the Buyer (other than the carrier) takes delivery of all parts of the ordered goods, or where:

  • (a) the goods ordered by the Buyer in a single purchase order are delivered separately, upon acceptance of the last item delivered;
  • (b) the goods consist of several parts or items, upon acceptance of the last part or item; or
  • (c) the goods are delivered repeatedly over a defined period, upon acceptance of the first such delivery.

The Buyer shall provide such cooperation as is necessary for delivery of the goods in the manner selected in the purchase order and shall accept delivery of the goods. Failure to do so shall constitute a breach of the Buyer’s contractual obligations. This obligation shall not apply where the Buyer validly withdraws from the contract in accordance with these Terms and Conditions. Failure to accept delivery of the goods shall not in itself constitute withdrawal from the contract.

If the Buyer fails to provide the necessary cooperation for delivery and the shipment is returned to the Seller for reasons attributable to the Buyer, the Buyer shall bear the reasonable costs incurred by the Seller, in particular delivery costs.

If the Buyer requests that the goods be re-delivered after the shipment has been returned, the Seller shall resend the shipment only after the Buyer has paid the costs of re-delivery.

Product photos

The product pages display either real photographs of products that have been processed with an emphasis on high image quality and clarity, or computer-generated visualisations. These are designed to closely resemble the appearance of the actual products, but in some cases the colours, gloss, or minor proportional details may differ slightly.

For some products – particularly magnets, which we offer in a wide range of shapes and sizes –visualisations are used in preference in order to ensure a consistent and clear presentation of all variants.

Claims procedure

The Seller shall be liable for defects present in the goods upon acceptance of delivery by the Buyer. For used items, the Seller shall not be liable for defects caused by their use or wear and tear. In the case of items sold at a reduced price, the Seller shall not be liable for the defect for which the reduced price was agreed. Unless the goods are perishable or used, the Seller shall also be liable for defects that occur after delivery within the warranty period.

The warranty period for new goods is 24 months and shall run from the date of delivery of the goods to the Buyer. The warranty period for used goods is 12 months. The warranty period for made-to-order goods is 24 months. If a period of use is indicated on the goods, their packaging, or the instructions supplied with them, the warranty period shall not expire before the expiry of that period.

The warranty period for a Buyer who is not a consumer is 24 months.

A warranty certificate shall be issued at the Buyer’s request. Proof of purchase shall be sufficient for the purposes of making a claim.

If the goods have a defect that can be remedied, the Buyer shall have the right to have it remedied free of charge in a due and timely manner. The Seller shall remove the defect without undue delay.

However, the Buyer should not continue to use goods in which a defect has been identified. Defects that occur after purchase must be notified without undue delay after they are discovered, and in any event no later than before the expiry of the warranty period. After the expiry of the warranty period, the right to make a claim shall lapse.

Wear and tear corresponding to the nature of the material or its use shall not be considered a defect. Nor shall it be regarded as a defect if, having regard to the nature of the goods sold, their service life is shorter than the warranty period and, in normal use, they are fully worn out before the warranty period expires.

Instead of having the defect remedied, the Buyer may request replacement of the goods or, if the defect relates only to a part of the goods, replacement of that part, provided that this does not give rise to disproportionate costs for the Seller in view of the price of the goods or the seriousness of the defect. The Seller may, instead of remedying the defect, replace the defective goods with goods free of defects, provided that this does not cause serious inconvenience to the Buyer. Where a defect cannot be remedied and prevents the goods from being used properly as goods free of defects, the Buyer shall have the right to replacement or to withdraw from the contract. The Buyer shall hold the same rights where the defects are remediable, but the Buyer cannot properly use the goods due to the recurrence of defects after repair or due to a greater number of defects. If there are other defects which cannot be remedied, the Buyer shall be entitled to a reasonable reduction in the price of the goods.

Rights existing from liability for defects shall be exercised at the address designated by the Seller for receiving returned goods: Orodian s. r. o., Dom služieb, 2. poschodie, Námestie baníkov 24/13, 972 51 Handlová, Slovak Republic. The Seller does not accept shipments sent cash on delivery. It is recommended that the goods be sent by registered and insured post in order to avoid loss or damage during transport. The Buyer shall bear the costs of returning the goods to the Seller or to a person authorised by the Seller to receive them, as well as the costs of returning goods which, by their nature, cannot be returned by post. However, if the warranty certificate indicates a warranty service centre located at or near the Seller’s place of business or closer to the Buyer, the Buyer shall exercise the right to repair at that service centre. The warranty service centre shall carry out the repair within 30 days.

If the goods are replaced, the warranty period shall begin to run again from delivery of the new goods. The same shall apply if a part covered by the warranty is replaced.

The settlement of a claim shall mean the completion of the claims procedure by delivery of the repaired product, the replacement of the product, the refund of the purchase price of the product, the payment of a reasonable reduction in the price of the product, a written request to take delivery of performance, or a reasoned rejection.

When a claim is made, the Seller shall determine the method of dealing with the claim immediately or, in complex cases, no later than three working days from the date of the claim, and, in justified cases, in particular if a complex technical evaluation of the condition of the product or service is required, no later than 30 days from the date of the claim. Once the method of dealing with the claim has been determined, the claim shall be dealt with immediately; in justified cases, the claim may also be dealt with later, but in any event no later than 30 days from the date on which the claim is made. Upon expiry of that period for dealing with the claim, the Buyer shall have the right to withdraw from the contract or to replacement of the product with a new product.

If the Buyer makes a claim on a product within the 12 months of purchase, the Seller may reject the claim only on the basis of an expert assessment. Irrespective of the outcome of that expert assessment, the Seller shall not require the Buyer to bear the costs of such assessment or any other related costs. The Seller shall provide the Buyer with a copy of the expert assessment justifying rejection of the claim within 14 days of the date on which the claim is dealt with. If the Buyer makes a claim on the product after 12 months from purchase and the Seller rejects it, the Seller shall indicate in the document relating to the handling of the claim the person to whom the Buyer may send the product for expert assessment. If the product is sent to a designated person for expert assessment, the Seller shall bear the costs of that assessment and all other costs reasonably incurred in connection therewith, irrespective of the outcome of the expert assessment. If the Buyer proves, by means of such expert assessment, that the Seller is liable for the defect, the Buyer may make the claim again; the warranty period shall not run during the expert assessment. The Seller shall reimburse the Buyer, within 14 days of the claim being made again, for all costs of the expert assessment and all related costs reasonably incurred.

A claim made again may not be refused.

When a claim is made, the Seller shall issue the Buyer with confirmation. If the claim is made by email, the Seller shall deliver the confirmation of the claim to the Buyer immediately; if confirmation cannot be delivered immediately, it shall be delivered without undue delay, but at the latest together with the document relating to the handling of the claim. The confirmation need not be delivered if the Buyer is able to prove by other means that the claim has been made.

Return of goods – withdrawal from the contract without providing a reason

The Buyer shall be entitled to withdraw from the contract without providing any reason within 14 days from the date of delivery of the goods. This right may be exercised only by a consumer.

The goods shall be deemed to have been delivered when the Buyer or a third party designated by the Buyer (other than the carrier) takes delivery of all parts of the ordered goods, or where:

  • (a) the goods ordered by the Buyer in a single purchase order are delivered separately, upon taking delivery of the last item delivered;
  • (b) the goods consist of several parts or items, upon taking delivery of the last part or item; or
  • (c) the goods are delivered repeatedly over a defined period, upon taking delivery of the first delivered goods

The Buyer may withdraw from a contract for the delivery of goods even before the withdrawal period has started.

The Buyer may not withdraw from a contract, the subject of which is:

  • the sale of goods made to the consumer’s specific requirements, custom-made goods, or goods designed specifically for a single consumer;
  • the sale of goods which, by their nature, may be inseparably mixed with other goods after delivery.

The Buyer may exercise the right of withdrawal in writing or on another durable medium (e.g. by email), or by sending a completed form, which is available at https://orodian.com/contract-withdrawal-form.docx.

The right of withdrawal may also be exercised by sending a notice of withdrawal on the last day of the 14-day period.

Failure by the Buyer to accept delivery of goods shall not in itself constitute withdrawal from the contract.

Upon receipt of the notice of withdrawal, the Seller shall refund to the Buyer, within 14 days, all payments received from the Buyer under or in connection with the contract, including transport, delivery and postage costs and other costs and charges. The Seller shall refund the payment in the same manner as the Buyer used for payment. The Buyer may also agree with the Seller on another refund method.

The Seller shall not be obliged to reimburse the Buyer for additional costs if the Buyer has expressly chosen a delivery method other than the cheapest standard delivery method offered by the Seller. Additional costs shall mean the difference between the costs of delivery chosen by the Buyer and the costs of the cheapest standard delivery method offered by the Seller.

Upon withdrawal from the contract, the Seller shall not be obliged to refund the Buyer before the goods have been returned to the Seller or until the Buyer has provided evidence that the goods have been sent back to the Seller, unless the Seller offers to collect the goods in person or through an authorised person.

The Buyer shall return the goods or hand them over to the Seller or a person authorised by the Seller to take receipt of the goods within 14 days of the date of withdrawal from the contract. This time limit shall be deemed to have been observed if the goods are handed over for carriage no later than on the last day of the time limit.

In the event of withdrawal from the contract, the Buyer shall bear only the costs of returning the goods to the Seller or to the person authorised by the Seller to take receipt of the goods, as well as the costs of returning goods which, by their nature, cannot be returned by post.

The address for returning goods to the Seller is Orodian s. r. o., Dom služieb, 2. poschodie, Námestie baníkov 24/13, 972 51 Handlová, Slovak Republic. The Seller does not accept shipments sent cash on delivery. It is recommended that the goods be sent by registered and insured post in order to avoid loss or damage during transport.

The Buyer shall be liable for any reduction in the value of the goods resulting from handling of the goods which goes beyond the handling necessary to establish the characteristics and functionality of the goods.

After delivery, the Buyer may test the functionality of the goods, but may not use them in the event of withdrawal from the contract. In order to establish the nature, characteristics and functionality of the goods, the consumer should only handle and inspect the goods in the same way as would be permitted in a brick-and-mortar shop. The Buyer is required to handle and inspect the goods with due care during the withdrawal period.

Alternative dispute resolution

The Buyer – if a consumer – shall have the right to contact the Seller with a request for remedy (e.g. by email) if unsatisfied with the way the Seller has handled a claim or if the consumer believes that the Seller has infringed consumer rights. If the Seller rejects this request or fails to respond within 30 days of its dispatch, the consumer shall have the right to submit a proposal for the initiation of alternative dispute resolution to an alternative dispute resolution entity (“ADR entity”) under Act No 391/2015. ADR entities are authorities and authorised legal persons pursuant to section 3 of Act 391/2015. A list of ADR entities is available on the website of the Ministry of Economy of the Slovak Republic at www.mhsr.sk. The consumer may submit a proposal in the manner specified in section 12 of Act No 391/2015.

A consumer residing in another EU Member State to which the Seller demonstrably and specifically directs its business activities shall have the right to contact an alternative dispute resolution entity and the competent courts in the country of their residence where the dispute concerns a cross-border transaction, in accordance with EU law.

A consumer may also submit a complaint via the online dispute resolution (ODR) platform available at www.ec.europa.eu/consumers/odr/main/index.cfm

Alternative dispute resolution may be used only by a consumer, i.e. a natural person who is not acting within the scope of his/her business, employment or profession when concluding and performing a consumer contract. Alternative dispute resolution applies only to a dispute between a consumer and a Seller arising out of or in connection with a consumer contract. Alternative dispute resolution applies only to distance contracts. Alternative dispute resolution shall not apply to disputes where the value of the claim does not exceed €20. An ADR entity may require the consumer to pay a fee for the initiation of alternative dispute resolution of up to €5, including VAT.

Privacy policy

The Seller processes the Buyer’s personal data in accordance with applicable data protection laws, in particular for the purpose of concluding and performing a consumer contract entered into through this online shop.

The provision of personal data by the Buyer is a contractual requirement necessary for the conclusion of the purchase contract. It is not possible to properly process the purchase order or conclude the purchase contract unless the required personal data is provided.

Personal data processed for the purpose of concluding and performing the purchase contract shall be processed to the extent necessary to fulfil the Seller’s contractual and legal obligations and shall be retained for the period required by applicable law, in particular for the purposes of complying with accounting and tax obligations.

Detailed information on the processing of personal data, including information on:

  • the purposes and legal bases of processing;
  • the categories of personal data processed;
  • the recipients or categories of recipients of personal data;
  • the retention period of personal data;
  • the rights of data subjects;
  • marketing processing and analytical tools;

is set out in a separate document, the Privacy Statement, which is available at https://orodian.com/privacy-statement-eu/

Information on the use of cookies and other similar data processing technologies, their categories, purposes, and options for managing or withdrawing consent is set out in the document Cookie Policy, which is available at https://orodian.com/cookie-policy-eu/

The Seller’s identification and contact details are provided on the imprint page at https://orodian.com/imprint/

OEN-VOP-2026-26-03